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At iSkin Lifestyle, your satisfaction is our priority. We want you to love your purchase, but if you are not fully happy, our Returns & Exchange Policy below applies.
1. Eligibility for Returns
- Returns are accepted within 3 days of delivery.
- Products must be unused, unopened, and in their original packaging.
- Proof of purchase (order number, invoice, or receipt) is required.
- Non-Returnable Items:
- Opened or unsealed diffuser oil bottles
- Opened, unsealead or used skincare, personal care, or beauty products (for hygiene and safety reasons).
Items purchased on sale or with promotional discounts.
Gift cards and vouchers.
Customized or special-order items.
2. Exchange Policy
Exchanges are available only for items that are defective, damaged on arrival, or incorrectly delivered.
Exchanges must be requested within 3 days of delivery by contacting our customer service team.
3. Refunds
Refunds (if approved) will be processed to your original payment method within 7–10 business days after inspection of the actual returned item.
Shipping fees, customs duties, or delivery charges are non-refundable, unless the return is due to our error.
4. Return Process
Contact us at info@iskinlifestyle.com with your order details and reason for return.
Our team will provide return instructions and, if applicable, a return authorization code.
Ship the product back to us using a trackable courier service. Customers are responsible for return shipping costs unless the return is due to a wrong or defective item.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect product, notify us within 24 hours of delivery with photos/videos as proof.
We will arrange a replacement, exchange, or refund at no additional cost to you.
6. Store Credit Option
Instead of a refund, you may choose to receive a store credit voucher valid for 6 months to be used on future purchases.
7. Policy Abuse
- We reserve the right to refuse returns or exchanges from customers showing patterns of excessive or unreasonable returns.
8. Contact Us
- For all return or exchange inquiries, please reach us at:
📧 Email: info@iskinlifestyle.com