Delivery & Shipping Policy

At iSkin Lifestyle, we aim to provide you with a smooth and reliable shopping experience. This Shipping Policy explains how we process and deliver your orders.

1. Processing Time

• Orders are processed within [1–2 business days] after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Options & Rates

• We offer standard delivery and express delivery within the UAE at 25/- AED for shipments less than 3Kgs.

• Shipping fees are calculated at checkout and depend on the delivery method and location.

• Free delivery is available on orders above AED 300. Delivery method, payment method and location is subject to approval.

3. Estimated Delivery Time

• UAE Standard Delivery: [2–3 business days]. 25/-AED for package less than 3kgs

• UAE Express Delivery: [1 business day]. Additional fees apply.

• International Delivery (if applicable): [5–10 business days depending on destination]

Please note: Delivery times are estimates and may vary due to courier delays, customs clearance, or unforeseen circumstances.

4. Delivery Areas

• We currently deliver across the UAE.

• International shipping is available to selected countries. Please check availability at checkout.

5. Order Tracking

• Once your order is shipped, you will receive an email or SMS with tracking details.

• You may track your order through our courier partner’s website.

6. Failed Deliveries

• If delivery is unsuccessful due to an incorrect address or if the customer is unavailable, the courier will attempt redelivery.

• If the order cannot be delivered after multiple attempts, it may be returned to us. Re-shipping fees may apply.

7. Damaged or Missing Items

• If your package arrives damaged or items are missing, please contact us within 24 hours of delivery at info@iskinlifestyle.com with photos for verification.

• We will arrange a replacement or refund where applicable. Unsealed items will not be accepted.

8. Customs, Duties & Taxes (For International Orders)

• International customers are responsible for any customs duties, import taxes, or fees imposed by their country.

• We are not liable for delays caused by customs clearance.

9. Contact Us

• For questions about shipping or delivery, please contact our support team:
  📧 Email: info@iskinlifestyle.com